Two Asian women smiling at the camera - one middle aged and one old woman

How To Refer

A person living with dementia, or a carer (care worker, health professional or family carer) can seek support from DSA for their self or for a person living with dementia who is experiencing behaviours and psychological symptoms that impact their care or the way care is provided.

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How to contact our service?

DSA can be contacted 24/7, 365 days a year.

Phone:        1800 699 799

The Referral Process

When a person contacts DSA a trained dementia consultant determines the primary reason for the enquiry. This may require the consultant to talk to the person to understand their enquiry and determine the most appropriate course of action.

If initial contact is via the phone a trained consultant will ask questions and assess the individual situation. If contact is via website or email, a trained consultant will respond by phone within two business days.

The DSA consultant may ask about documentation regarding the individual and the behaviours. This allows for an individualised approach to care and informs appropriate strategies and recommendations. To aid in this process we have developed a range of “ Assessment Tools  that are available for use.

To receive DSA services the person requiring support must have:

  • A diagnosis of dementia
  • Experiencing behaviours that are impacting their care or the way care is provided
  • consent from the person with dementia or their legally nominated person responsible for their care

Depending on the needs of the person with dementia, a DSA consultant will complete a face-to-face assessment within 7 days. For urgent requests, a consultant will be on site in 48 hours to complete an assessment

The consultant will support the client and the carer until their needs are met and behaviours resolved, with an average duration of 12 weeks

Our consultants keep ongoing and open communication with support by phone, email and in person

After a client is discharged from the service, if needs or circumstances should change, the client can be referred back to our service at any time.

Understanding Consent

DSA aims to keep the person living with dementia informed and involved in decisions that affect their care. Where this is not possible it important to gain consent from the legally appointed person responsible for their care, which may be a family member.

If a family has contacted DSA about their family member living in an aged care home, it is important to talk to the aged care home about the reason you have contacted DSA. DSA cannot provide a service within an aged care home without their consent.

If a care home or health provider wishes to contact DSA for service provision, the aged care home must consult with the legally appointed person responsible regarding contacting DSA.

All parties involved in the care of the person with dementia needs to provide consent prior to DSA providing their services. Consent can be withdrawn at any time.

To ensure we provide the best possible service DSA may share information about the person with dementia with another provider (e.g. GP, other services involved in their care). DSA operates under state and federal government Privacy Acts.

Medical Advice

DSA provides advice and recommendations that are designed specifically for the individual with dementia and the environment where they receive care. Understanding a person’s medical history, accessing medical records and specialist medical advice assist DSA to provide a person focussed service.