Helping you care for people with dementia
When behaviour changes impact the care of someone with dementia, we can help.
Eligibility criteria
To be eligible for DSA services, the person requiring support must:
- Have a diagnosis of (or is suspected of having) dementia.
- Experience behaviours as a result of their dementia that impact their care or be at risk of this in the community.
- Agree to receive DSA services (or have the consent of their nominated person responsible for their care).
- For engagement support, our team will talk to you about how to access.
Why behaviours change
Dementia can impact a person’s ability to control what’s going on around them, and how they respond to situations. The only way they may be able to respond or communicate is through their behaviour. This is often the result of distress or a sign that their medical condition has changed.
24/7 support, wherever you are
A person’s location shouldn’t limit their access to care. We offer 24/7, 365 days a year support (including public holidays) no matter where they are in Australia – from the city to rural and remote locations around the country.
How we’ve helped others
Helpful resources
Frequently Asked Questions
I need help to update care plans and assessments. Can you help with this?
We have a range of guides and tools that can help you. We work one-on-one with individuals where behaviours impact on their care to develop recommendations you can integrate into your planning processes. We'll support you with the tools and partner with you to implement them.
We live in the middle of Australia and don't have access to a lot of resources. Will you still come out on site?
Yes. During our triage phase, we'll give you some quick tips and recommendations to support you until we can visit. Our team will aim to get to you as quickly as possible regardless of where you are. Sometimes, natural disasters slow us down - but we'll let you know if there are any delays. In 97% of referrals where we identify as high risk, we will visit within 48 hours.
Who do we need to involve in the referral?
We will always seek consent from the person responsible (or the person living with dementia if they can provide it) so that they can be involved. We work best in partnership with everyone involved in the care of the person you are referring in, including the GP. We want to give you the tools to better support the person in your care – and be able to have conversations with the family about any changes and how you will support them along the way. We're happy to provide more information about this when we triage your referral.
