DSA is currently experiencing a significant increase in referrals to DBMAS and this can mean a waiting period prior to a visit occurring. However, please be reassured that phone support will be provided to all clients awaiting a DBMAS visit. We welcome the announcement of additional funding by the Australian Government to increase service capacity to meet expectations of a DBMAS visit within 1 week. The SBRT service does not operate a waiting list for visits and is unaffected. Please contact us with any questions.

Responding to changes in behaviour,
enhancing quality of life.

Dementia Support Australia (DSA) is a partnership led by HammondCare that brings together dementia expertise from across the aged care industry. It provides the Dementia Behaviour Management Advisory Service (DBMAS), Severe Behaviour Response Teams (SBRT) and the Needs Based Assessment Program for determining eligibility for Specialist Dementia Care Programs (SDCP) nationwide. Supported by the Australian Government under the Dementia and Aged Care Services Fund, Dementia Support Australia offers a free national service operating 24/7 365 days a year.

Our role is to improve the quality of life for people living with dementia and their carers. We do this by working in partnership with the person living with dementia and their care network to understand the causes and/or triggers that led to changes in behaviour. These behaviours can be a reasonable response to the environment, stimuli, and the interaction between people or a more complex interplay of medical issues as a result of their diagnosis. Dementia is experienced differently by each person and our work seeks to recognise and respond individually to these changes.


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Needs Based
Assessment Program

This program delivers a nationally consistent assessment for eligibility into the Specialist Dementia Care Program.

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How do I refer?

Referrals can be made 24 hours a day through any of the following methods.

Refer Now



Referrals can be made 24 hours a day using our online system.


Referrals can be made by calling our 24 hour helpine on 1800 699 799


Supporting those in need of assistance for the care of people living with dementia

Latest News and Updates

Join Department of Health Free Workshop at the AAG Conference

Wednesday 18 September 2019
The Department of Health (Commonwealth) is running a free workshop to get practical input from practitioners, care organisations and other experts to dementia policy.

The use of murals in places where people with dementia live

Monday 19 August 2019
Does evidence support the benefits of murals in residential care homes? Find out the myths and facts behind their use and potential impacts for people with dementia.

Data updates from Dementia Support Australia

Friday 24 May 2019
Dementia Support Australia provides national support, advice and intervention across Australia regardless of location 365 days/24 hours per day.