About DSA

Frequently Asked Questions

The aim of DSA is to improve the quality of life and care for the person with dementia and their carers when behaviours are impacting their care

When you call DSA on 1800 699 799 a trained dementia consultant will take your call and assist you with your enquiry. The consultant will ask a series of questions relating to the person you are calling about to determine whether any of our services would be beneficial to improve care of your family member.

If our consultants are busy with other enquiries a support person will take your details and a consultant will get back to you within 4 hours (during business hours) or within 1 business day (after hours).

You can contact DSA

  • Online: by visiting the website www.dementia.com.au
  • By calling the DSA helpline on 1800 699 799 and speaking to a consultant
  • By faxing a referral to: 1800 921 223
  • By emailing dsa@dementia.com.au
  • Face to Face

DSA’s services are tailored to the individual and assessed on a case by case basis.

If the person with dementia has behaviours that are impacting their care or their care provision and lives in the community, residential aged care, or the hospital setting, a trained dementia consultant will go through a series of assessment criteria to determine whether they should be considered for Dementia Behaviour Advisory Service (DBMAS) or the Severe Behaviour Response Team (SBRT).

Generally, a DSA consultant will provide a face to face visit within one week of acceptance of DBMAS support or 48 hours for SBRT. The consultant will observe the person with dementia during an on-site assessment to develop strategies and advice.

A summary of the visit and key strategies will be sent the day after the visit via email and fax.

For DBMAS a Recommendation Report will be completed within seven days of the onsite visit. A consultant will then be in contact once a week or as agreed to follow up on uptake and effectiveness of the recommendations. A subsequent site visit may also be required.

For SBRT a Recommendation Report will be completed within 14 days and a Care Plan completed within two months. All timelines may be earlier to meet client needs. A consultant will then be in contact twice a week or as agreed to follow up on uptake and effectiveness of the recommendations.

If the person with dementia has severe or very severe behaviours where their behaviours are impacting their care, and lives in a residential care setting, a trained dementia consultant will go through a series of assessment criteria to determine whether they should be considered for a Needs Based Assessment (NBA) for entry into the Specialist Dementia Care Program (SDCP).

At DSA we spend time to get to understand our clients’ needs.

Initial advice may be provided over the phone within 4 hours of the initial contact (business hours) or 24 hours (out of hours).

In DBMAS and SBRT, face to face visits occur within 48hrs - 1 week of initial contact, depending on the client and carers need.

You can also contact DSA via online, email or fax

  • Online: by visiting the website www.dementia.com.au
  • By calling the DSA helpline on 1800 699 799 and speaking to a consultant
  • By faxing a referral to: 1800 921 223
  • By emailing dsa@dementia.com.au 

DSA recognises that rural and remote Australians require the same standard of access to this vital programme as those in metropolitan cities. No matter where you are located in Australia, response times for DBMAS and SBRT remain the same.

DSA consultants have the capability to reach rural and remote clients within within one week for DBMAS and 48 hours for SBRT cases.

At DSA we provide the right care right time. When you contact DSA our accredited dementia consultants will talk to you and determine which service will be most appropriate to meet your needs.

There may be circumstances when a bed is not available in the appropriate Specialist Dementia Care Unit even though the client has been determined to be eligible for entry. At this time the client will be waitlisted, and their care needs supported in their existing place of residence with support from an appropriate DSA service.

If the behaviours are not resolved during this time and a bed becomes available, then the client will be transferred to an SDCP.