Practical support for
when behaviour
impacts care

Yes – we can provide you with general advice about what might help initially. Then we’ll contact the aged care provider and seek their permission to be involved as well. We encourage a partnership between carers, aged care providers and the person living with dementia to get the most effective outcomes. So, it can be useful if you talk to them about making a referral as well.

Yes, we can. They must, however, consent to having us involved in their care. We can also provide you with some ideas on what might help, and additional resources and referrals to other services if you need them.

Our dementia consultants speak a range of languages, and we also use translators and interpreters where English is not the first language. As we work from a person-centred approach this means, the person’s cultural, social, and spiritual background guides our interventions. So, what we do is specifically tailored to each referral.

Yes. During our triage phase, we’ll give you some quick tips and recommendations to support you until we can visit. Our team will aim to get to you as quickly as possible regardless of where you are. Occasionally, natural disasters slow us down – but we’ll let you know if there are any delays, in 97% of referrals we identify as high risk, we will visit within 48 hours.

We will always seek consent from the person responsible (or the person living with dementia if you can provide it) so that they can be involved. We work best in partnership with everyone involved in the care of the person you are referring, including their GP. We want to give you the tools to better support the person in your care – and be able to have conversation with the family about any changes and how you will support them along the way. We’re happy to provide more information about this when we triage your referral.